Terms and Conditions
You must be of legal age (18 years or older) to use and order alcoholic goods from this online store. If you do not meet these requirements, it is illegal for you to place an order with us.
ORDERING & PAYMENT
Customers may place orders with us at any time, directly from the website. All credit card transactions that take place through this website are handled by PCI DSS compliant services which greatly increases the safety of your payment card data. Online transactions for credit cards are pre-authorized (also known as 'tipping') for the value of the order, however in situations where incorrect shipping rates or quantities are used, we are authorized to deduct or refund the difference as necessary.
Delivery is by Post Haste and will be carried out as soon as we can process your order, normally within 7 business days of ordering. All customer orders are carefully wrapped to ensure that products arrive safely and undamaged.
Every effort has been made in checking information and content provided by H. L. Milne Ltd. (www.whiskygalore.co.nz) to ensure all information and content including web pages meet our high standard of quality and are error free and accurate, however, H. L. Milne Ltd. does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product purchased from H. L. Milne Ltd. is not as described, your sole remedy is to return the item in an unopened, unused, and re-saleable condition within 14 days of delivery. This site is provided by H. L. Milne Ltd. on an "as is" and "as available as" basis. H. L. Milne Ltd. makes no representations or warranties of any kind, expressed or implied, as to the operation, usefulness, merchantability, or fitness for a particular purpose of this site including all information, content, products and materials provided by H. L. Milne Ltd. and you expressly agree that your use of this site is at your sole risk. Although H. L. Milne Ltd. makes every effort to ensure our highest possible security and quality, H. L. Milne Ltd. does not warrant that this site, its servers, or email sent from www.whiskygalore.co.nz are free of errors, viruses, or any other harmful components. H. L. Milne Ltd. will not be liable for any damages of any kind arising from the use of this site, its contents and all other materials provided by H. L. Milne Ltd. including but not limited to direct, indirect, incidental, punitive, and consequential damages.
REFUNDS & RETURNS
Any refund and return or exchange is at our sole discretion. We will meet our obligations under the Consumer Guarantees Act for any faulty goods, provided we are notified as soon as any defect or fault is found with the product(s).
PLEASE NOTE: All shipments overseas may be subject to Duty/Taxes in the country that they are destined for and are the sole responsibility of the purchaser.
Orders over a certain value and/or being sent to certain countries may be require further proof of identity and/or be subject to payment by direct bank transfer.
Once goods sent from Whisky Galore leave New Zealand we take NO further responsibility for their safe arrival. Experience has shown us that despite our best efforts the way our parcels are treated vary immensely from country to country so we do not re-fund/replace or take any action for lost, damaged, missing or stolen goods once they leave New Zealand.
The name "Whisky Galore" will show up on cardholder statements for any transactions through this website.
PLEASE NOTE: any orders for limited bottlings (bottles limited to one per person) deemed to be duplicates can and will be cancelled at our sole discretion. A duplicate order will be judged based on the duplication of customer name, customer address, customer email, customer phone number and payment card.
We are unable to ship limited bottlings to freight / package forwarding companies - orders placed using these services will be cancelled and refunded.
Some expressions are available through a ballot system. All ballots are strictly limited to one entry per whisky, per person. Attempts to place multiple entries in a ballot will result in removal from all current and future draws. Participation in a ballot is at the sole discretion of Whisky Galore.